how can we set up automatic email warnings for response times that you define for your service order.?
please give step by step procedure for that. thx
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how can we set up automatic email warnings for response times that you define for your service order.?
please give step by step procedure for that. thx
*This post is locked for comments
Have a look at codeunit 5918 ServOrder-Check Response Time
It has the necessary functions to review the current service orders priority and response date/times and then fire off job queue entries for e-mails providing the SMTP setup has been completed.
you or your nav partner can develope a codeunit that checks e.g. the due date of the service order and creates emails if needed. run that codeunit periodically by a job queue entry.
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