web
You’re offline. This is a read only version of the page.
close
Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Microsoft Dynamics CRM (Archived) / Change Lead status to ...
Microsoft Dynamics CRM (Archived)

Change Lead status to Contacted

(0) ShareShare
ReportReport
Posted on by Community Member

Hi,

I have an workflow that sends an email to the lead and lead owner when a lead record is created. The email is sent OK but the Change Status step does not work. The error message is "This lead is open. You can not reactivate a lead that is already open."

I tried to use Update record step but the Status filed is missing. I user CRM 4.0 Rollup 4.

Any idea?

*This post is locked for comments

I have the same question (0)
  • Neil Benson Profile Picture
    Neil Benson 7,369 User Group Leader on at

    Hi Marius, I tested your scenario and the same happens to me. I would report this to Microsoft support as a bug.

    Regards, Neil

  • Community Member Profile Picture
    Community Member on at
    I think that in a previous Rollup Update it was OK. I remember that I was able to update the Lead status. OK. Thank you for your confirmation. I will remove the Change Status from my workflow until a new update is released. I will also try to update to Rollup 6. Maybe it was already fixed.
  • Community Member Profile Picture
    Community Member on at
    I have installed Rollup Update 6 and everything works fine. So, the bug is fixed. Best regards, Marius

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Responsible AI policies

As AI tools become more common, we’re introducing a Responsible AI Use…

Neeraj Kumar – Community Spotlight

We are honored to recognize Neeraj Kumar as our Community Spotlight honoree for…

Congratulations to the November Top 10 Community Leaders!

These are the community rock stars!

Leaderboard > 🔒一 Microsoft Dynamics CRM (Archived)

#1
SA-08121319-0 Profile Picture

SA-08121319-0 4

#1
Calum MacFarlane Profile Picture

Calum MacFarlane 4

#3
Alex Fun Wei Jie Profile Picture

Alex Fun Wei Jie 2

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans