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Need to replace functionality of Resolve Case button in Business Process flow

Posted on by 5

Hi All,

There is requirement in which client needs Custom dialogue box for Resolving case. So what I did, I created Custom resolve case button and made OOB button hidden.

From custom button I used Dialogue box in which Webresource is loading and populating resolution and resolving the case. Following is the snip how it is looking.

pastedimage1611746321034v1.png

Now there is a Business process flow on form where Resolve Case button exists. On click of that button OOB Resolution Dialogue box is appearing. Now I am not able to replace the existing functionality of this button.

pastedimage1611746424579v2.png

Is there any way by which i can show my custom resolution dialogue box on click of this button.

Thanks.

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