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I posted a free Text invoice and later found the invoice is wrong. i tried to reverse the invoice from the customer transaction. While selecting the invoice and the Reverse Trnsaction, the system asks for the reason code. we have 8 reason codes, but none of them is listed for the selection
Hi Sriram,
In order to use reason codes on FTI reversal, you need to create a reason code and make sure "Ledger" and "Customer" is marked against it. The form below is available at
Organization administration > Setup > Financial reasons
Thanks,
Satish Panwar
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Hi Siram GS,
Have you also tried making the setup in the organization admin module?
There you can configure reason codes for all the modules and if you are not able to set the check marks then you might miss some rights to do that and a system admin user need to help.
Best regards,
Ludwig
Hi Sriram GS,
Kindly delete the line in free text invoice and re-create it and then see if the reason code is showing this time or not.
Best regards,
Sourav Dam
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Hi Sriram GS,
Have you checked in the Customer reason codes form if you have set the tick mark in 'Customer' column or not. If you do this, then will be able to see those reason codes in free text line.
Below screen shot is taken from D365 for your understanding.
Best regards,
Sourav Dam
Please take time to click 'Yes' against the answers that help you guide in right direction to help other community members.
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