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I have license for 12 nav users but only 9 concurrent users are allowed.

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Posted on by Community Member Microsoft Employee

I have deploy a Nav license for a client which has 12 concurrent users , after deploying, i realise that only 9 users can log on at the same time. When i checked the license information it display 12 licensed. Any help be greatly appreciated.

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Miguel Llorca Gómez 7,019 User Group Leader on at

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RE: I have license for 12 nav users but only 9 concurrent users are allowed.

Hi kmanjang! If you cleared the session table, and restarted the server and the problem persist you should check your licence. If you have access to customer source you can download from there, if not you may contact your partner.

good luck!
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Community Member Microsoft Employee on at

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RE: I have license for 12 nav users but only 9 concurrent users are allowed.

As you are facing issue with new license, you need to regenerate the license with the help of MS.
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Alexander Ermakov 28,094 on at

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RE: I have license for 12 nav users but only 9 concurrent users are allowed.

If you have cleared the sessions table and have restarted the server and still face this issue, the license file might be invaild. Try to regenerate the license file, if it would not help, please contact Microsoft for support.
Community Member Microsoft Employee on at

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RE: I have license for 12 nav users but only 9 concurrent users are allowed.

yes i have restarted the start but that didn't help.
Community Member Microsoft Employee on at

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RE: I have license for 12 nav users but only 9 concurrent users are allowed.

Since deploying the new license we started having this problem.
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Community Member Microsoft Employee on at

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RE: I have license for 12 nav users but only 9 concurrent users are allowed.

Have you done restart the server?

If not please try once.
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Community Member Microsoft Employee on at

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RE: I have license for 12 nav users but only 9 concurrent users are allowed.

Was it working fine before anytime?

If not, get the license updated from MS site.
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Community Member Microsoft Employee on at

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RE: I have license for 12 nav users but only 9 concurrent users are allowed.

i suggest to you go to the active session table (2000000110) through the development environment, here you'll notice if there's any duplicate session, if any, just select and delete them.

then your blocked or stuck sessions will be released
Community Member Microsoft Employee on at

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RE: I have license for 12 nav users but only 9 concurrent users are allowed.

The client is on a Nav 5.0 no sql server
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Alexander Ermakov 28,094 on at

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RE: I have license for 12 nav users but only 9 concurrent users are allowed.

Execute this, what would be the result?

select *

from [Session]

where

[Database Name] = 'NAME'

and [Application Name] = 'Microsoft Dynamics NAV client'

order by

[User ID]