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Is Customer Voice dead?

Posted on by 85

I am looking for some input from organizations that are using Customer Voice. 

On the surface, Customer Voice looks interesting - especially since it is built on Dataverse. However, when I start to dig a bit more into the product, it looks like the development of the product has died. E.g. I was expecting a simple feature like reminder e-mails to be a part of the product. I can also see this was in preview - but that was all the way back in January 2021 - and has still not been delivered. Also, no new features for Customer Voice are included in the recent release waves. 

I can see that Jukka Niiranen is predicting that Customer Voice will become part of the Viva Suite. Moreover, the Product Manager of Customer Voice has left Microsoft which might be related to 

So, my question: Is it worth using Customer Voice in its current state? Or should we simply wait for some more clarity around the product?

Or explore alternative solutions that can integrate with Dataverse? 

BR,
Niels

  • NielsSL Profile Picture
    NielsSL 85 on at
    RE: Is Customer Voice dead?

    Microsoft Forms Pro changed its name to Customer Voice back in 2020.

  • thebruuu Profile Picture
    thebruuu 422 on at
    RE: Is Customer Voice dead?

    And what about Microsoft Form Pro?

    What are the limitation in the licence?

  • NielsSL Profile Picture
    NielsSL 85 on at
    RE: Is Customer Voice dead?

    I can wait a bit.

    However, if there has been radio silence from Microsoft regarding the future of the product since early 2021, I guess that can go on for a while.

    I haven't yet been able to find any other survey software built on Dataverse.

  • thebruuu Profile Picture
    thebruuu 422 on at
    RE: Is Customer Voice dead?

    Hi Niel

    The situation is not clear at all

    Major feature available for tester in May 2021 are still not out

    No updates on the product on the recent D365 release

    Despite the plateform suffers many bugs or limitations which are not adressed.

    If You have time, wait for more clarity.

    If you have to choose now, investigate alternative solutions that can integrate with Dataverse (and please share ;D)

    BR,

    Bruno

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