I am looking for some input from organizations that are using Customer Voice.
On the surface, Customer Voice looks interesting - especially since it is built on Dataverse. However, when I start to dig a bit more into the product, it looks like the development of the product has died. E.g. I was expecting a simple feature like reminder e-mails to be a part of the product. I can also see this was in preview - but that was all the way back in January 2021 - and has still not been delivered. Also, no new features for Customer Voice are included in the recent release waves.
I can see that Jukka Niiranen is predicting that Customer Voice will become part of the Viva Suite. Moreover, the Product Manager of Customer Voice has left Microsoft which might be related to
So, my question: Is it worth using Customer Voice in its current state? Or should we simply wait for some more clarity around the product?
Or explore alternative solutions that can integrate with Dataverse?
BR,
Niels
