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Retail online store delivery preferences

Posted on by 60

We setup the online demo contoso store. It's working fine.

But then we tried to add customer specific items to the store. Which worked fine using this blog:

https://blogs.msdn.microsoft.com/axsupport/2014/11/12/ax-2012-r2-r3-creating-a-new-retail-product-and-syncing-this-to-an-existing-online-store/

But when we now want to sell this product online it's not working. in the first step after checkout he is asking for delivery preferences and for our new product the dropdown is empty so we cannot continue. For all demo products it works fine.

2015_2D00_12_2D00_11_5F00_9_2D00_06_2D00_50.png

Can anyone tell us where we have to setup this up?

We have attached out products under the demo hierarchy electrics, so it's standard attached in the delivery modes, so I assume that is not it.

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  • Laura vr Profile Picture
    Laura vr 60 on at
    RE: Retail online store delivery preferences

    Thanks it's working!

  • Verified answer
    Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Retail online store delivery preferences

    The Problem is the result of some changes been made in AX2012R3 CU10 and further major release and needs the modes of delivery to be assigned to the products on shop level in AX.

    The solution for the problem is as follows:

    1. Publish the retail online store catalog after adding all required products

    2. Make sure, that the delivery methods on shop level (new) are set up for the previously created and attached products.

    2.1. Sometimes it is needed to attach the products on the shop delivery terms level manually

    3. Run job "process delivery modes" (not jet the job from the distribution scheduler) in the retail module

    4. Then, run the job "1120-modes of delivery" from the distribution scheduler in the retail module

    4.1. Sometimes it make sence to run all jobs from the distribution scheduler "9999" to process all the components needed on shop site

    Hope this helps.

    Best Regards,

    Georg

  • Laura vr Profile Picture
    Laura vr 60 on at
    RE: Retail online store delivery preferences

    unfortunately not

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Retail online store delivery preferences

    Hi Laura, have you been able to fix this issue?

    I run in to the same problem by using customer specific products.

    Thanks a lot!

    Georg

  • SergeyP Profile Picture
    SergeyP 2,928 on at
    RE: Retail online store delivery preferences

    What build/release are you using?

    As for that error - please look into Windows Event Viewer - you should be able to find corresponding error which will probably bring some light.

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