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API call to get agent presence

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Posted on by dynamics general forum

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Hi ,

I want to know the all the agent's presence in omnichannel.

Our Requirement is need to see how can we get agent availability Ex : If no agent is available to chat or talk with customer the bot should Respond/Reply no one is available.

How to do that ??

Do we have any API call (or) Power Automate flow ?

Thanks,

Saiteja

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Steve Zhao2 on at

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RE: API call to get agent presence

Hi,

I check the http request when omnichannel get the agent's presence by F12.

Its request URL is "">graph.microsoft.com/.../getPresencesByUserId".

Then I check the API doc and find this API which could achieve your requirement:

cloudCommunications: getPresencesByUserId - Microsoft Graph v1.0 | Microsoft Learn

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