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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / API call to get agent ...
Service | Customer Service, Contact Center, Fie...
Suggested Answer

API call to get agent presence

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Posted on by dynamics general forum 25

Hi ,

I want to know the all the agent's presence in omnichannel.

Our Requirement is  need to see how can we get agent availability Ex : If no agent is available to chat or talk with customer the bot should Respond/Reply no one is available.

How to do that ??

Do we have any API call (or) Power Automate flow ?

Thanks,

Saiteja

  • Suggested answer
    Steve Zhao2 Profile Picture
    Steve Zhao2 Microsoft Employee on at

    Hi,

    I check the http request when omnichannel get the agent's presence by F12.

    Its request URL is "">graph.microsoft.com/.../getPresencesByUserId".

    pastedimage1666158685189v1.png

    Then I check the API doc and find this API which could achieve your requirement:

    cloudCommunications: getPresencesByUserId - Microsoft Graph v1.0 | Microsoft Learn

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