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Hello,
When we get a new email to queue 1 it is creating a case automatically. Sometimes this case should be sent to another emailadress/queue. When I press add to queue it should be added to queue 2 (i have ses up a rule for that) it appears in the list of queue items for queue 2 but i would need the email to appear in the actual mailbox that is connected to queue 2. Is it possible in some way?
Thanks in advance!
BR,
Emma
Hia33ik champ is here he can help you. Sorry bro doing this without your permission but no one answered this questionRegards,ZG
did you use the same email address to configure two queue? If yes, don't do that, please use unique email address to configure each queue.
you can also refer the below link for how to configure Queues and Add cases to queue
docs.microsoft.com/.../set-up-queues-manage-activities-cases
docs.microsoft.com/.../customer-service-hub-user-guide-case-queues-and-routing
So what I want to do is basically to forward the mail with the attatchment to the matlbox (which also exists as a queue) but as i understood from microsoft support it is not how it works when press "add to queue". So what I am wondering is if this is possible in some way using workflows or flows? or mabye a forward mailbox?
Dear Emma,
Greetings!
yes you can try the Forward mailbox option
If your organization wants to configure server-side synchronization using a forward mailbox, you can create a new forward mailbox record. A forward mailbox is used as a collection box for email messages that are transferred from each user’s mailbox on the email system by a server-side rule. The forward mailbox must be dedicated to server-side synchronization, and must not be used as a working mailbox by an individual user. This can be used to process email messages for users and queues whose mailboxes have Incoming Email Synchronization Method set to Forward Mailbox. You must associate the forward mailbox record to an email server profile record to process email using server-side synchronization
Then you use forward mailbox monitoring, incoming email messages are processed by Microsoft Exchange Server or the POP3 server and Customer Engagement (on-premises) in the following sequence:
An email message is received by a Customer Engagement user or queue mailbox, on either the Exchange Server or the POP3 server.
A rule in the user's mailbox sends a copy of the message, as an attachment, to the forward mailbox.
Customer Engagement (by using server-side synchronization ) retrieves the message from the forward mailbox and creates the appropriate records.
Additional reference:
docs.microsoft.com/.../create-forward-mailboxes-edit-mailboxes
Hello Raju,
Thanks for your suggestion. Will this forward also attachments in the email? and since it creates a copy of the message, does this means that it will take up the double space in storage in dynamics?
Thank you in advance!
/Emma
Coming to the Storage concern on Attachment.
So it overall calcuate the size of the email attachment being recorded and stores the space in the above mentioned table.
MOVING EMAIL/NOTES ATTACHMENTS TO AZURE BLOB
There is a free product in AppSource “Attachment Management” using which we can perform real time integration of CRM with azure blob.
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