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Getting Phone icon on Contact to work

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Posted on by TedW

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Hi,

We have recently installed the Zoom add-in to Dynamics. All set up correctly but we would like to have the functionality to allow users to click the phone icon on a contact to start a Zoom call.

I have been going through the instructions here;

https://docs.microsoft.com/en-us/dynamics365/customer-service/channel-integration-framework/enable-outbound-communication-clicktoact

But Step 3 doesnt make any sense to me as Im not a developer. Does anyone have an idea what needs to be done in Step 3?

Thanks

Ted

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Amit Katariya007 10,409 Super User 2025 Season 2 on at

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Hello Ted,

Have you Tried to publish the form and checked the the updated contact form with out performing step 3?

Thank you,

Amit Katariya

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TedW 479 on at

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Hi Amit, yes I have. I can see the phone icon has changed as shown in the link, but nothing happens when I click on it.

Thanks

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