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Hello all
In my company, we have set up 4 collection sequence that would generate collection letter 1, 2, 3, and 4.
Now to have a more automated process, we setup two batch jobs
- the 1st job to automatically generate/create and post
- the 2nd job to send collection letter to customer.
However, we are facing an issue on the 1st job whereby the batch job only works for collection letter 1. Meaning, if the same invoice is still overdue after the x days parameter set for collection letter 2, then the job will not generate and post collection letter 2 automatically. So in this case, we need to manually create and post them. The 2nd job, however, would work and will send the letter to customer.
What would be the best way to solve this? is it possible to fully automate the process of creation and posting collection letter 2?
Appriciate your feedback, thank you
Hi,
When you created the batch job for the 1st one, did you put a date in the collection letter date? Try creating a new one leaving the date blank and observe the batch job from there.
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