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Why is a Discount adding to Customer's Payables

Posted on by 10

A recurring voucher was set up incorrectly. The same amounts were entered for both the voucher total and Discount. It has already run and been posted and tried to be voided. Every time a Void is put in to clear the discount it gets added to the original amount?

How is that possible that a discount amount would be adding to the total? Why can't it just be voided like any other voucher?

Any help is appreciated.

  • Suggested answer
    CFROTON Profile Picture
    CFROTON 4,710 on at
    RE: Why is a Discount adding to Customer's Payables

    Hello Summer76

    I’m not sure I understand the question.

    1. If a recurring voucher was entered with an incorrect discount amount, as an example, if a voucher was entered for 500.00 with a 500.00 discount balance, they can edit the discount balance in the recurring voucher entry screen to prevent any future recurring vouchers from being generated with an incorrect discount balance.

    2. If a voucher has already been generated with an incorrect discount balance, they can edit the discount balance in the document maintenance screen before they pay the document.  Or they can edit the discount taken in the edit/select documents for payment screen, after selecting the document for payment and before printing the check.

    I am not clear on ‘…tried to be voided’.  If they printed the check with an incorrect discount taken and then void the check, the voucher would have the same document balance and discount balance it would have had before the check was voided.  Then they can edit the discount balance in the document maintenance screen (see number 2 above).

    Best Regards,

    Jana MacDonald

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