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News emails being set to 'Completed' immediately in CRM

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Posted on by JackalD365

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Just would like to find out if there are a known issue in CRM where emails gets marked as ‘Completed’ immediately when they are synced from exchange server.

I cant see any process or workflow doing this.

Thanks

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gupta.ambar2009@gma... 797 on at

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RE: News emails being set to 'Completed' immediately in CRM

Hi,

its a OOB behavior , means when email will get synced /sent that activity will get completed so status also get change .

Regards

Ambar Gupta
gisiquei on at

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RE: News emails being set to 'Completed' immediately in CRM

Hi JackalD365,

This is a by design behavior.
a33ik 84,325 Most Valuable Professional on at

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RE: News emails being set to 'Completed' immediately in CRM

You describe not OOB process and seems you have glitch in it.

Without the description of how you implemented this functionality, it's near to impossible to help you.

So can you please describe how it works?
JackalD365 130 on at

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RE: News emails being set to 'Completed' immediately in CRM

Its only happening to about 10 out of 250 daily emails

Emails that are 'Received' show in a dashboard. Emails are then actioned and manually set to 'Complete' then it disappears from the dashboard. By doing that users know which emails were actioned and which weren't
a33ik 84,325 Most Valuable Professional on at

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RE: News emails being set to 'Completed' immediately in CRM

I'm sorry but it works the way it works and it can't be customized.

When the email is received - statecode is set to "Completed" and statuscode is set to "Received".
JackalD365 130 on at

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RE: News emails being set to 'Completed' immediately in CRM

Hi.

The emails should be in a Received status. Only after the user actioned the email, it should be set to Complete by the user.
a33ik 84,325 Most Valuable Professional on at

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RE: News emails being set to 'Completed' immediately in CRM

Hello,

It's completed internally. Why is it an issue?