web
You’re offline. This is a read only version of the page.
close
Skip to main content
Community site session details

Community site session details

Session Id :
Dynamics 365 general forum

D365 Portals - Language Not Appearing in the Languages Selector after Enabling the Language

(0) ShareShare
ReportReport
Posted on by

I followed the below steps to enable a new Language (Arabic, which is not already in the supported languages list), noting that I am on-premises, but couldn't see the Languages Selector, since the portal is detecting only on language (English).

  1. Installed the Language Pack on the environment.
  2. Created a new record under Portals > Portal  Languages with the below information:
    • Name: Arabic - Saudi Arabia
    • Display Name: Ø¹Ø±Ø¨ÙŠ
    • Dynamics 365 language: 1,025
    • LCID: 1,025
    • Code: ar-SA
  3. Navigate to Settings > Administration > Languages, selected "Arabic" and clicked Apply.
  4. The language status became "Enabled".
  5. Navigate to Portals > Websites, open the only website I have "Community Portal".
  6. In the Supported Languages section, I created a new record where,
    • Portal Language: Arabic - Saudi Arabia
    • Publishing State: Published
    • Website: Community Portal
  7. Step 6 has automatically cloned "Content Snippets" & "Web Link Sets" for the new enabled language.
  8. Step 6 should let the language selector appear in the header of the portal, but it is not appearing now even after restarting the website and recycling its pool.
  9. The below partial code exists in "Header" Web Template in case you're asking:

    {% if website.languages.size > 1 %}
    <li class="dropdown">
    <a class="dropdown-toggle" href="#" data-toggle="dropdown" role="button" aria-haspopup="true" aria-expanded="false" title="{{ website.selected_language.name | escape }}">
    <span class="drop_language">{{ website.selected_language.name | escape }}</span>
    <span class="caret"></span>
    </a>
    {% include 'Languages Dropdown' %}
    </li>
    <li class="divider-vertical"></li>
    {% endif %}

Thanks in advance!

I have the same question (0)
  • Suggested answer
    RaviKashyap Profile Picture
    55,410 Moderator on at
    RE: D365 Portals - Language Not Appearing in the Languages Selector after Enabling the Language

    Hi,

    Have you enabled Language in CRCM?/ Please refer below document and verify if you  have completed all the steps.

    docs.microsoft.com/.../enable-multiple-language-support

    Hope this helps.

  • Community Member Profile Picture
    on at
    RE: D365 Portals - Language Not Appearing in the Languages Selector after Enabling the Language

    Yes sure, as I mentioned in Step 3 & 4, I enabled the Language.

  • naZir Profile Picture
    850 on at
    RE: D365 Portals - Language Not Appearing in the Languages Selector after Enabling the Language

    Did you find any solution for this one. please let us know

  • Suggested answer
    Scotz Profile Picture
    20 on at
    RE: D365 Portals - Language Not Appearing in the Languages Selector after Enabling the Language

    I know the issue is very old, but the solution can help anyone else.

    You can solve it by removing/changing the default language and than restore the original value.

  • CRMJetty Profile Picture
    3,512 on at
    RE: D365 Portals - Language Not Appearing in the Languages Selector after Enabling the Language

    Hi Dear,

    Greetings of the day!

    In regards to your concern, Cleare cache of portal & try.
    For clear cache: <portal_path>/_services/about

    Enable portal language
    Reference: docs.microsoft.com/.../enable-multiple-language-support

    Kindly try the above things on your end and let us know in case of any other concerns, I would be happy to assist you further for the same

    Kind Regards,

    CRMjetty

    Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.

    DynamicsCRM Customer Portal for WordPress

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

November Spotlight Star - Khushbu Rajvi

Congratulations to a top community star!

Forum Structure Changes Coming on 11/8!

In our never-ending quest to help the Dynamics 365 Community members get answers faster …

Dynamics 365 Community Platform update – Oct 28

Welcome to the next edition of the Community Platform Update. This is a status …

Leaderboard > Dynamics 365 general

Last 30 days Overall leaderboard

Featured topics

Product updates

Dynamics 365 release plans