Skip to main content

Notifications

Announcements

No record found.

News and Announcements icon
Community site session details

Community site session details

Session Id :
Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Workflow -reject a PR ...
Finance | Project Operations, Human Resources, ...
Suggested answer

Workflow -reject a PR -error user not found

(0) ShareShare
ReportReport
Posted on by NDingankar22 503

Hi All,

Greetings

I have a PR where the PR workflow is defined as

Start-Approve PR requsition--->PR approval condition-->true--end, false(PR requsuition for review--this has notifictaion that when reject- as below

Now  user A------->raises a PR-------------->send it to user B--------------->When user B rejects it------>The user get a workflow error that --Sysworkflowerror assert-User not found

Now the user A has left the origanziation

What should be the right way to avoid this scenario in future and how to tackle this error

Your help will be greatly appreciated

Reject-workflow.PNG

  • Suggested answer
    Ludwig Reinhard Profile Picture
    Ludwig Reinhard Microsoft Employee on at
    RE: Workflow -reject a PR -error user not found

    Hi,

    Don't make your workflows user specific.

    There are usually other options available that you can use rather than assigning user A or user B.

    Can you think of such more generic, user independent roles?

    Best regards,

    Ludwig

  • Suggested answer
    Crispin John Augustine Profile Picture
    Crispin John Augustine 37,081 on at
    RE: Workflow -reject a PR -error user not found

    This is indeed a special situation.

    You have standard alternatives to deal with similar cases for Approvers/Delegates.

    But, the submitter is always a single user. If such a case occurs, I think it is only possible to resolve from the backend. (Data correction in Tables, code update to workflow tables, so the action is passed on to another user).

  • Suggested answer
    Zain Mehmood Profile Picture
    Zain Mehmood 2,715 on at
    RE: Workflow -reject a PR -error user not found

    Hi NDingankar22,

    In the future you can setup your workflow on the basis of hierarchy positions. Currently the user has been fixed with the approver. In that case there would be a user assigned to the position, so in case if the employee leaves the company another employee can take that position. 

    For more information on this please see https://vsdynamicsfinance.wordpress.com/2014/06/14/setup-a-workflow-based-on-worker-hierarchy/

    Please mark YES against the answer that helps you. Thanks. 

    Warm Regards,

    Zain 

Under review

Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.

Helpful resources

Quick Links

Announcing Our 2025 Season 1 Super Users!

A new season of Super Users has arrived, and we are so grateful for the daily…

Vahid Ghafarpour – Community Spotlight

We are excited to recognize Vahid Ghafarpour as our February 2025 Community…

Tip: Become a User Group leader!

Join the ranks of valued community UG leaders

Leaderboard

#1
André Arnaud de Calavon Profile Picture

André Arnaud de Cal... 292,494 Super User 2025 Season 1

#2
Martin Dráb Profile Picture

Martin Dráb 231,305 Most Valuable Professional

#3
nmaenpaa Profile Picture

nmaenpaa 101,156

Leaderboard

Featured topics

End-of-life Announcement for Microsoft Dynamics GP

Product updates

Dynamics 365 release plans