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Hi All,
I am currently logged in from omnichannel for customer service and presence indicator is not loading. all rights are given. please advise how to resolve this issue.
Hi Muhammad，
Firstly, you can check it as Microsoft document:
https://docs.microsoft.com/en-us/dynamics365/customer-service/troubleshoot-omnichannel-customer-service#user-presence-isnt-loading-or-its-showing-unknown-
https://community.dynamics.com/365/b/the-crm-ninja/posts/omnichannel-agent-presence-not-loading
Or you can enable the presence indicator by just upgrading the omnichannel for Customer Service (Dynamics 365 App).
You can follow this approach to update the Omnichannel for Customer Service. It usually takes time to update & reflect on the CSW App.
https://docs.microsoft.com/en-us/dynamics365/customer-service/upgrade-omnichannel
In case you don't see the presence indicator in 15 minutes, just clear up your browser cache, check if you have omnichannel agent role & then you would be able to see the presence indicator.
Regards,
Leah Ju
Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
This should help - nishantrana.me/.../
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