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Error message: The selected trigger is not supported for the current data source. Anybody?

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Posted on by mhoekstra

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Hi,

Trying out journey in realtime marketing. Selecting a pre defined trigger "Email Link Clicked". Getting the error message "The selected trigger is not supported for the current data source".

I am trying to use the interaction triggers (see below). Anybody a clue what i am doing wrong?

Interaction triggers

Interaction triggers represent customer interactions with journey elements such as email, SMS, and push channels. Interaction triggers can’t start or stop journeys; they're used within a journey and represent a logical continuation of a preceding step. For example, when a journey sends an email message, a set of triggers such as Email delivered, Email bounced, or Email opened becomes available to journey authors, allowing them to make decisions about possible next steps.

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Qingqing Xin on at

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Hi mhoekstra，

Could you send me a screenshot of the specific settings of "Email Link Click" so that I can better help you?

Regards,

Qingqing Xin

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mhoekstra 140 on at

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Hi Xin,

See below. Basic question is: How do I start a real-time journey on emails clicked? Do i have to make a segment?

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Qingqing Xin on at

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Hi mhoekstra,

You have to re-add the Send an email in the branch and then the "Email Link Clicked" can be selected.

If you need to send an email to a customer, the customer will have the next action after clicking on the email link. This is the need to create a segment, when creating a program, remember to select the segment-base type.

Here are the specific steps to create a segment-base journey: https://docs.microsoft.com/en-us/dynamics365/marketing/real-time-marketing-segment-based-journey

Regards,

Qingqing Xin

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Community member 2 on at

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Hi Marten, I am facing the same issue. Do you happen to have a solution already?

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