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Field service bookings - show travel time for return to depot/origin

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Posted on by Community Member Microsoft Employee

Hi,

I am setting up my field service works orders etc.  When scheduling resources to a work order, the "estimated travel time" seems to only account for travel from the resource origin (resource address) to the field service location.   It does not calculate or display the travel time for the resource to return to their origin once the job is done.  This seems crazy to me, am I missing something? My expectation would be for the actual work booking to have travel time at either end. Further, if there are multiple locations in a day, how is travel time determined between job locations?  

Thanks

Categories:
Work Order
Scheduling (URS)
  • SC-16090025-0 Profile Picture
    SC-16090025-0 9 on at
    Field service bookings - show travel time for return to depot/origin
    Sorry to jump in here on an old post but I am new to the field service app and I am really struggling with the travel. We have over 100 workers (healthcare) and we need to calculate travel from their 1st job to the last and all the travel in between and this needs to flow back through to CRM to ensure correct payment. Any suggestions on how to manage this as using the expenses tab in the FSA is not suitable.
  • Suggested answer
    Fatima-Zahra Profile Picture
    Fatima-Zahra 5 on at
    RE: Field service bookings - show travel time for return to depot/origin

    Al Iggs : Hello Alexander and Emmanuel,

    We are struggling with the same issue regarding calculating travel time for FSE to go back to start location (Home) and add this to the last booking of the day. Can you please advise on the solution that you have put in place or can be used finally? We are not using RSO for information. Many thanks for you help.

    Best regards.

  • evct Profile Picture
    evct 125 on at
    RE: Field service bookings - show travel time for return to depot/origin

    Hello Alexander,

    that was quick.

    Thank you for your feedback.

    I will try your solution and let you know.

    Thnaks.

  • Al Iggs Profile Picture
    Al Iggs on at
    RE: Field service bookings - show travel time for return to depot/origin

    I would create a 1-minute booking (not necessarily a WO) at the end of the working hours (must be within the hours) with the home location of the resource. If you then create a new WO booking during the day, the system will calculate travel to the WO job plus travel from the WO job to the home location. If you utilize RSO, don't forget to lock the dummy booking to time and resource.

  • evct Profile Picture
    evct 125 on at
    RE: Field service bookings - show travel time for return to depot/origin

    Hello Alexander,

    what would you suggest if the return time needs to be present on the schedule board?

    We thought on the solution of creating a wo with the address of the ressource that as bookings created automatically everytime the ressource has missions, and create bookings accordingly. But i don't find this solution very sexy.

    Thanks for your answer.

  • apa Profile Picture
    apa 8,280 on at
    RE: Field service bookings - show travel time for return to depot/origin

    I've marked Alexander's answer as verified.

  • Al Iggs Profile Picture
    Al Iggs on at
    RE: Field service bookings - show travel time for return to depot/origin

    For the benefit of others, feel free to mark the answer as correct . Thanks.

  • Community Member Profile Picture
    Community Member Microsoft Employee on at
    RE: Field service bookings - show travel time for return to depot/origin

    Ok, Thank You!

  • Verified answer
    Al Iggs Profile Picture
    Al Iggs on at
    RE: Field service bookings - show travel time for return to depot/origin

    It depends on how you schedule. Using drag&drop no travel is calculated, but that's on the roadmap and will improve soon. If you run Schedule Assistant, it will take travel into consideration. When it's the first job of the day, it will calculate travel from resource start location (home/office), otherwise it will use the location from the previous job. Schedule Assistant will also leave time for returning to the resource's end location, but the ultimate decision about the booking remains with the dispatcher.

    When using RSO, traveling from start/previous job and returning after work is calculated automatically. The travel time from the last job to the end location is currently not shown on the Gantt chart, there is already an idea filed on the ideas portal (experience.dynamics.com/ideas ), if you want to give a thumbs up. There are also suggested ideas for scenarios in which you do NOT want to consider travel time for the first or after the last job, which is often required in urban scenarios where resources are responsible for their travel.

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