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Service | Customer Service, Contact Center, Fie...
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Protocol activation to join meetings

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Posted on by 14

Hi all,

According to the documentation, it is possible to launch Remote Assist from another app and provide a user’s Azure AD object ID to initiate a call.

Question: Does a similar approach exist to join a meeting from another app, e.g. by providing the meeting ID (obtained by graph API)?

BR

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  • Nya Profile Picture
    29,060 on at
  • ProdVis Profile Picture
    14 on at

    Hello Nya,

    Unfortunately the linked documentation only describes how to join a meeting from inside the Remote Assist applation. What I want to achieve is to start Remote Assist from another application so that it directly joins a specified meeting without any user interaction (like you can do it with a user’s Azure AD object ID using the protocol activation).

    BR

  • Suggested answer
    BogdanB Profile Picture
    on at

    Hi ProdVis,

    As you noticed, it's possible to protocol launch into D365 Remote Assist with AAD object ID of an user to initiate a call to, but unfortunately - similar support for launching into a specific meeting is not currently supported.

    That's a signal we're continuing to monitor and prioritize, based on our customer needs. Thank you for sharing your interest in it - we're listening and it helps us prioritize the right features to deliver next!

    Thank you,

    Bogdan

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