While initiating the live chat, I am unable to receive the customer chats in communication panel.
While initiating the live chat, I am unable to receive the customer chats in communication panel.
Hi Vybhavi,
Maybe you can refer the following troubleshooting documentation:
Why are my agents not receiving any new conversations?
New conversation requests are assigned to an agent when:
Agents not receiving chat in Omnichannel for Customer Service
Issue
As an agent, you aren't receiving chat in the Omnichannel for Customer Service app. The issue is caused when you receive the chats in Customer Service Hub app.
Resolution
You must remove the Customer Service Hub app from the channel provider configuration in the Channel Integration Framework app.
André Arnaud de Cal... 291,642 Super User 2024 Season 2
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