Dynamics 365 Customer Engagement Applications Trial Issues

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Posted on 26 Aug 2020 21:32:30 by JiajiaMSDynamics

I am learning dynamics crm and trying to play with it using the trial version. I had several trial sign ups in the past and have no problem of getting the trial version. It was really smooth experience until recently (starting August). I dont know if this is related to the recent Unified Interface upgrade.

Initially, I was able to go to the environment and have access to advanced setting (solution, customization, etc.). Since last week, I was not able to access the unified interface and it only gave me a few tabs and a search bar (not the one I wanted like in the past which you have left panel of sales, service, marketing etc. and dashboard in the middle) and a Power Apps logo in the upper left corner.

Does anyone have encountered same or similar issues or did I mistakenly clicked something leads to this? I am the only user so I am the global admin which should be able to access to anything in the platform. See the picture below for details.

I really appreciate anyone who can answer this as this is bugging me.

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1884.canyouwork2.png

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JiajiaMSDynamics 25 on 27 Aug 2020 at 15:24:57

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RE: Dynamics 365 Customer Engagement Applications Trial Issues

Hi Leo,

My trial still got enough time. But I don't know if I didn't follow the steps. It was really easy to sign up trial version before.

So, I logged in through admin.powerplatform.com.

It leads me to this interface and I clicked dynamics 365 icon, it gives me this page

I don't know where are those apps that were provisioned when I signed up. It only gives me this custom dynamics 365-custom app.

After I clicked this icon, it shows the search page which stopped me from going forward.

Thanks,

Jiajia
JiajiaMSDynamics 25 on 27 Aug 2020 at 14:45:55

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RE: Dynamics 365 Customer Engagement Applications Trial Issues

Thanks Bipin, by following these steps, I was able to provision a new trial instance with familiar interface.
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LeoAlt 16,331 Moderator on 27 Aug 2020 at 03:38:33

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RE: Dynamics 365 Customer Engagement Applications Trial Issues

Hi Partner,

1.Please go to PPAC to check if your instance has been expired.

2.I saw in your D365 homepage, other applications like sales hub or customer service hub are still available, did you try them in your instance?

3.Did you try to click the more icon between "Dynamics 365" which will show other applications?

4.Could you share how did you enter the search page in your first screenshot? Open the environment in PPAC directly or some other way?

Regards,

Leo
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Bipin D365 28,967 Moderator on 27 Aug 2020 at 03:35:19

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RE: Dynamics 365 Customer Engagement Applications Trial Issues

Hi,

Follow below steps to provision new trial instance.

1. Open https://trials.dynamics.com/

2. Select any APP module (for example Sales)

3. click Sign up

4. provide required details

5. You will be navigated to admin.powerplatform.com

6. Now Again open https://trials.dynamics.com/ , select any module app and this time provide same email address(@xx.onmicrosoft.com) and phone number instead of sign up

7. now when you go to admin.powerplatform.com you should be able to see new trial instance created for you.

I have also faced similar issue as yours and followed above steps to fix the issue.

FYI Dynamics 365 Admin center has moved to admin.powerplatform.com from portal.office.com

Please mark my answer verified if i were helpful