Select Address in Return Order

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Posted on by Israel Gonzalez

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Hi all,

When I do a Return Order can't select the address of the customer. How can I do for AX allow select the address that I want?

Thanks!

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Guy Terry 28,901 Moderator on at

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RE: Select Address in Return Order

After you create the Return order, you have the option to add lines to the Return order by using the 'Find a sales order' function. This allows you to select lines from the customer's invoiced order history. I wonder if this will link the return to the address which was used on the original order....

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Israel Gonzalez 733 on at

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RE: Select Address in Return Order

Hi Terry,

I was refering before you create the return order. As you see the screenshot in the customer section (Cliente), I can't select the address for the customer.

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Sagar Suman 6,507 Super User 2025 Season 2 on at

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RE: Select Address in Return Order

Hi Israel,

In the above quote "can't select the address of the customer" I think you mean to select the address of the warehouse where goods will be received back.

When you start to make a return order and select the customer for which you want to return goods selecting address is not allowed at this stage.

Kindly select the customer and return reason code and select the sales order for which the return order is created by selecting "Find sales order". After this navigate to header of the return order and select the address in the address tab. By default the system takes the legal entity address which can be changed to address where you want goods to be returned.

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