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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Process to import Bank...
Finance | Project Operations, Human Resources, ...
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Process to import Bank direct debit rejection/reversal

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Posted on by Sophia.r 235

I am investigating using the Direct debit process in D365 F&O.  I have found information on how to setup and to take me through the process up till where the Files are created for the Bank(Attending note, Control Report, Covering letter and the ISO20022 Direct Debit Report), and the payments are posted.  But nowhere do I find documentation on the process of receiving a Rejection note back from the bank indicating which of the transactions did or did not go through, and how to reverse those payments in the system.  Could someone please point me to a write up on how to do this.

I also have a question regarding the SEPA Direct Debit.  As our client is a local South African company they do not use SEPA, and I am not very sure of all the financial rules and differences.  But SEPA seems very similar to the Direct Debit process we require.  However the term SEPA used in the system will just confuse.  Is there a way that I can remove the SEPA word from all the labels without having to change all forms and reports.  So in short can I use Direct Debit without using SEPA Direct Debit.

Thank you in advance.

  • Claes85 Profile Picture
    Claes85 14 on at
    Process to import Bank direct debit rejection/reversal
    Hi Sophia,
     
    This thread is a bit old, but did you manage to import bank files with payment status?
     
     
    Br, 
  • Becatcho Profile Picture
    Becatcho 1,551 on at
    RE: Process to import Bank direct debit rejection/reversal

    To create SEPA direct debit please have look into 

    https://gfeaxblog.wordpress.com/2018/01/18/d365-sepa-direct-debits-feature/amp/

    If the payment has sent and bank doesn’t honor the payment you can press change payment status and chose Rejected this will update the  payment journal status. 

  • Sophia.r Profile Picture
    Sophia.r 235 on at
    RE: Process to import Bank direct debit rejection/reversal

    Hi Becatcho I think you misunderstood. I my looking for a step by step tutorial or a write up of how to setup D365F&O to be able to receive a Bank result file to reverse or reject a debit order that was sent to them previously, due to the customer not having had insufficient funds.  I am trying to simulate this scenario to see if it will suffice for the requirement that we have for a South African client and customers.

  • Suggested answer
    Becatcho Profile Picture
    Becatcho 1,551 on at
    RE: Process to import Bank direct debit rejection/reversal

    Hi Sophia

    You can use customer payment journal throughout debit the  Customer and generate payment to create electronic file where you can send it to customer bank for direct credit . once confirmed you can post payment journal to book credit note into system .

    For SEPA Direct Debit I recommend you contact you customer bank to make sure of correct format they use and before you issue the credit note.

    Regards .

  • Sophia.r Profile Picture
    Sophia.r 235 on at
    RE: Process to import Bank direct debit rejection/reversal

    Hi Becatcho This is for South African Customer Debit orders ( customer payment / direct debit with electronic reporting.)

  • Becatcho Profile Picture
    Becatcho 1,551 on at
    RE: Process to import Bank direct debit rejection/reversal

    HI Sophia

    Are you using electronic payment to issue customer payment /direct debit " ?

    Regards

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