hi all,
I do tech support so not much of an accountant so some terms might bit out of wack.
using GP 18, scenario is this, user has 2 printers, a big canon copier which is their primary and a local lexmark 3224 both are connected via network.
i've got an issue with report printing and it looks like its in "txt"
when 1 user prints Trial balance they are missing data in the print jobs, and it seems to only happen to 1 user
inside the print preview it would show 9 pages,
and if it was printed to the Lexmark it would look like this. account # would go from 0009.xxx to 0129.xxx
and if they print to the canon copier or PDF it would look the same as
page 1 goes to account # 111.xxx
and page 2 would start at 0175.xxx so you're missing data in between.
back in June when they print Trial Balance, the print preview would show 9 pages but printing would be 14 pages as it seems to roll, the line "properly" to the next page.
so if the print out was 80 lines per page, it would print 60 lines, then roll line 61 to the next page thus causing the the extra 5 pages to cover full complete data.
what the issue now is, it only prints 9 pages as it shows in the print preview but it would be missing all the data in between the lines that it couldnt fit in 1 page to page 2 then continue to page 2 exactly how it shows in the print preview.
this only happens in "Print to PDF" and the big Copier. as it does look like its in "txt" but the lexmark seems to take it to a graphical print but the font is all smaller and thats not what they want.
i've tried PCL and PS drivers for the canon copier. I cannot figure if this is a profile/printe setting in GP or if its a printer output setting somewhere in the Canon drivers.
this is only happening to 1 person, another person with same drivers doesnt have the issue, and i've compared their settings and it looks both the same.
I just need to put it back to how it was before,
anyone know or aware of this setting?
