I upgraded my sandbox instance of CRM Dynamics 365 to v 9 last week. I have added two multi-select fields and placed them on a Form, saved and published.
However, no matter what I try the fields do not appear on the form. When I go back to edit the form, they're there and all seems fine. Any idea why I can't get these to appear?
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Thanks I'm trying your solution now, regards Lester
FYI to anyone else who is facing this same issue, here is what fixed it for us.
This issue happens when the form is using the classic layout and not the new layout that support Multi-select fields. This is an issue that needs to be fixed from Microsoft, but till that happens, you can
1. Export the form in a solution
2. Open customizations xml
3. Look for tag <formpresentation> for the form that has the issue displaying the field. Most likely the value is 0. change it to 1
4. Re-import the solution and publish.
Microsoft ended up fixing it. I never thought to duplicate the form and tbh I didn't try it on any other - I had figured it was a universal issue related to my recent upgrade. On the new duplicate form I now have no issues at all
It's clearly a bug I'm hoping will get addressed in a future patch.
Thanks for the quick reply. I have sent an email to Microsoft too, informing them of the issue.
This only happens on a particular field services form though. Other entities / forms in the system are displaying the Multi-select option field fine.
How did you manage to fix the issue in your instance? Or did Microsoft fix that for you?
Unfortunately I never discovered the root cause. I contacted support and they duplicated my form - and got the field to appear. Exactly what was causing the issue is unclear but I suspect it's a bug in the upgrade process.
Hi, We are facing the same issue. Did you ever get a solution to this?
Multi-select option field is on the form, published but does not appear of the form. There is just empty space.
It appears fine on the new Unified Interface, but not on the default interface.
Were you able to find out what was causing the issue?
I just tried adding a built-in field (Ticker Symbol) and it appears fine...a space below the "ghost" multi-select field.
Thank you for the suggestion Tom. I just tried that and it had no effect. My form's section still appears expanded, as though it made room for the field, but nothing is appearing there.
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