Dynamics Community Forum Thread Details

Bug when adding to segment

There's a bug when adding contacts to a segment.

When you go to the view of segments to add to, the 'select' button is greyed out. To be able to press it, you need to click on the white space.

As below, the select button only becomes available if you click around it somewhere first.

This should be fixed as it causes issues for multiple people across the business who need to add to segments.

Categories:

Dynamics 365 Customer Insights - Journeys

Hello Gemma2020,

You've accurately described a frustrating user interface (UI) bug. The behavior you're seeing—where the "Select" button in the segment selection view is initially greyed out and requires clicking in the surrounding whitespace to become active—is a clear usability issue.
Here's a breakdown of the problem and potential explanations:

Understanding the Problem:

Button State Management:
- The "Select" button's state (enabled or disabled) is not being properly managed by the UI.
- It should be enabled as soon as a segment is selected from the list.
Event Handling Issues:
- There might be a problem with the event handling for the segment selection or the button's click event.
- The necessary events to trigger the button's enabled state are not being fired or processed correctly.
Rendering or Focus Problems:
- The button might not be rendering correctly, or it might not be receiving focus when a segment is selected.
- This could be due to issues with the underlying HTML, CSS, or JavaScript.
Browser Compatibility:
- While less likely, the issue could be specific to certain browsers or browser versions.

Potential Explanations:

JavaScript Logic Error:
- The most likely explanation is a logic error in the JavaScript code that manages the button's state.
- The code is not correctly detecting the segment selection event.
Asynchronous Operations:
- If the segment selection involves asynchronous operations (e.g., fetching data from a server), the button's state might not be updated correctly.
UI Framework Issues:
- There might be an issue with the UI framework used to build the segment selection view.

Impact and Implications:

User Frustration:
- Users are likely to be frustrated by the unexpected behavior of the button.
Reduced Productivity:
- Users might waste time trying to figure out how to enable the button.
Potential for Errors:
- Users might accidentally select the wrong segment if they are clicking around to enable the button.

Recommendations:

Report the Issue:
- Report this bug to Microsoft Support. Provide detailed information about the steps to reproduce the problem, including screenshots or videos.
- Use the feedback mechanisms within the Dynamics 365 application to report the issue.
Browser Troubleshooting:
- Try using a different browser or browser version to see if the issue is browser-specific.
- Clear your browser's cache and cookies.
- Disable browser extensions to rule out conflicts.
Workaround (Temporary):
- Inform users about the workaround (clicking in the whitespace) until the bug is fixed.

Key Point:

This is a clear bug that needs to be addressed by Microsoft. Reporting the issue is crucial.

If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
If you have further questions, please feel free to contact me.

My response was crafted with AI assistance and tailored to provide detailed and actionable guidance for your Microsoft Dynamics 365 query.

Best Regards,
Daivat Vartak

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