Mailbox and Server Profile missing Ribbon Buttons

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Posted on by T1sh0

Hello everyone,

Hope all of you are doing great.

As my title describes, we are having a problem recently where the buttons on, Mailbox or Server Profile, the buttons are missing completely.

Here is an example

I've also looked up a solution for this problem, but the best I found is this article : Ribbon Button Missing at Email Server Profile

1st Option is to change URL , for example, from crm.xxx.com to crm1.xxx.com.

2nd Option is to upgrade CRM

Edit: Solution to save using CTRL + S doesn't work either. Tried CTRL + S and even ALT + S, but CTRL + S tries to save the HTML page and not the form, ALT + S doesn't work completely.

But I was really hoping that this issue could be overcome without changing the url or updating CRM.

And here I would like to kindly ask, if anyone can help me out with an alternative solution for this problem

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T1sh0 62 on at

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Mailbox and Server Profile missing Ribbon Buttons

Happened to be that a customization ribbon solution was missing certain files, preventing the Mailbox ribbon to Appear.

After importing this file the ribbon started appearing.
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T1sh0 62 on at

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RE: Mailbox and Server Profile missing Ribbon Buttons

The problem was caused by a customization adding a button to this ribbon, where the javascript file for this customization was missing and it was throwing a 404 file not found error in browser's console. Thank you for your suggestion anyway, Amit! I apreciate your help.
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Amit Katariya007 10,203 Super User 2025 Season 1 on at

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RE: Mailbox and Server Profile missing Ribbon Buttons

ashwaniashwin.wordpress.com/.../
T1sh0 62 on at

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RE: Mailbox and Server Profile missing Ribbon Buttons

Hello, Amit. We have the same version across all environments and it is the on-premises version.
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Amit Katariya007 10,203 Super User 2025 Season 1 on at

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RE: Mailbox and Server Profile missing Ribbon Buttons

Can you check the Prod and lower environment versions probably that may be the issue.
T1sh0 62 on at

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RE: Mailbox and Server Profile missing Ribbon Buttons

Sure, we are going to open a ticket for MS. In regards to which environment its occurring, this problem is present only in Production environment, on development and certification environments, it works just fine.

Thank you
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Amit Katariya007 10,203 Super User 2025 Season 1 on at

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RE: Mailbox and Server Profile missing Ribbon Buttons

I guess you can create a MS ticket they can help to resolve this issue.... Also have you checked wheather same thing is happening in lower environments?
T1sh0 62 on at

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RE: Mailbox and Server Profile missing Ribbon Buttons

Hey, Amit. Yes, I have System Administrator and System Customizer.

As well, I have cleared cache and tried with incognito mode, unfortunately, it didn't work either.

Thank you for your input
Amit Katariya007 10,203 Super User 2025 Season 1 on at

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RE: Mailbox and Server Profile missing Ribbon Buttons

Do you have administration role? Also clear cache on the browser.... Try to use incognito mode once.
T1sh0 62 on at

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RE: Mailbox and Server Profile missing Ribbon Buttons

[quote user="Amit Katariya007"]
Can you try to use different browser?
[/quote]

Hello Amit, thanks for you reply.

Yes, I did try it with Chrome, IE and Brave browsers, but still didn't have this ribbon to show up, unfortunately.

As well, I've noticed that nothing on this form works, cannot expand tabs either and looks like nothing is working on this form.

I've tried creating a new form and making it default, but this didn't work either.

I'm also getting some errors in browser console, not sure if it has to do with this issue

Thank you,

Tihomir