Interactive Service Hub - Enabling (system) entities

(0) Share

Report

Posted on by Community Member

Hello,

I am configuring the Interactive Service Hub in Microsoft Dynamics CRM 2016.

Custom entities you can enable for interactive experience. Is there any way to enable system entities? In system entities the option is disabled - you can not click it. I need other system entities for the ISH.

Thank you for your support.

Marie

I have the same question (0)

All responses (1)

Answers (1)

Verified answer

Marco.P 2,405 on at

Like (0)

Report

Hi,

some system entities are already enabled by default.

"

Manage different record types In the interactive service hub, you can work with record types that are enabled for the interactive experience. By default, the following record types, which you’ll most commonly use to manage your customer service, are enabled:  Accounts  Contacts  Cases  Activities: Email, Task, Appointment, Phone Call, Social Activity  Queue items  Dashboards  Social profiles You can also see interactive dashboards in the interactive service hub."

Here's the Official Microsoft Doc. for your dynamics version you can refer to:

http://download.microsoft.com/download/9/F/5/9F5C8EA5-6B05-4A9D-A5EA-7714EA5483AF/Microsoft_Dynamics_CRM_2016_Interactive_Service_Hub_User_Guide.pdf

Hope it helps!

If you found the answer helpful for you or other readers, please mark as Verified.

Was this reply helpful? Yes No