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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / deactivated workflow s...
Customer experience | Sales, Customer Insights,...
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deactivated workflow still runs in CRM online GCC

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Posted on by urklnme 439

I have a workflow. 

Synchronous (not a background workflow)

Trigger: After Record is Created 

updates a column(s) on the Incident (ticket) table.

I deactivated it in my solution, published.  It shows deactivated in the Default Solution too.

When I create an Incident, this workflow runs and shows in the System log under:  Microsoft.Dynamics.MicrosoftFlow.Plugins.AsyncUpdateModernFlowPlugin: Async update of workflow

again this workflow is not checked to be run in the background.

WTF?!?!   This is CRM Online.  what options do I have?

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I have the same question (0)
  • urklnme Profile Picture
    urklnme 439 on at
    RE: deactivated workflow still runs in CRM online GCC

    The trigger for the CRM workflow is Record is Created.  There is a Power Automate Flow that uses When Record is Added.

    this apparently is the problem. 

    also, the plugin that executes the deactivated WF is Microsoft.Dynamics.MicrosoftFlow.Plugins.AsyncUpdateModernFlowPlugin: Async update of workflow  which I took to mean PA Flow involvement.

    I enabled Plug-in trace logging but no traces were created for the plug-in above.

    When I change the CRM WF trigger to Record is Deleted, the WF is not executed.  This will have to be my work around. We only do soft deletes so it should never trigger.

    The actions of the CRM WF will be incorporated into the PA Flow.

    If you know how to remedy this problem, do reply for some answer points

  • tech-44 Profile Picture
    tech-44 on at
    RE: deactivated workflow still runs in CRM online GCC

    If a workflow is deactivated in CRM online GCC, it should not run unless a previously existing condition or event has triggered it.

    technanosoft.com/.../crm-development

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