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Knowledge Article not displaying Power Virtual Agent

Posted on by 10

Hi everyone,

I am trying to integrate a power virtual agent bot into a particular knowledge article and it's not getting displayed. I have even set the origin allow list for power va in knowledge article but somehow it's not displaying.

Here how it's getting displayed in Designer but not in Preview in the Knowledge Article:

pastedimage1676561110693v1.png

Checked origins allow list:

pastedimage1676556508069v2.png

Please assist me on this and help me fix this ASAP. Thanks!

Best regards,
Arijeet

  • ArijeetAInfolexa Profile Picture
    ArijeetAInfolexa 10 on at
    RE: Knowledge Article not displaying Power Virtual Agent

    Hi Manoj Mane ,

    I think it's a bit of a misunderstanding here or I might have not framed my query correctly. So, my concern is not related to the display of knowledge article in power apps. It's working fine but my concern is regarding the integration of power virtual agent inside a particular knowledge article as I have shared in the screenshot above. So, currently when I am adding that power virtual agent into the html editor, it's getting shown under Designer tab but the power VA is not getting displayed after publishing the knowledge article. So, if you can help me on this, it would be great!

  • Suggested answer
    Manoj Mane Profile Picture
    Manoj Mane 1,012 on at
    RE: Knowledge Article not displaying Power Virtual Agent

    Hi ArijeetAInfolexa,


    Can you please troubleshoot the few things as mentioned below.

    If a Knowledge Article is not displaying in Power Apps, it is likely due to one of the following:

    1. The Knowledge Article has not been published.
    1. The Knowledge Article is not relevant to the user's query.
    1. The Knowledge Article has been marked as inactive.
    1. The Knowledge Article is not configured to be displayed in Power Apps.
    1. The Knowledge Article has been marked as a draft.



    Thanks,
    Manoj Mane.

    Please mark this as VERIFIED if it helps. image

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