Hi!
Currently I'm unable to connect to Dynamics 365 (online) with Outlook.
Whenever I click the "Configure Microsoft Dynamics 365 for Outlook" button I get the following error: "There is a problem communicating with the Microsoft Dynamics 365 server. The server might be unavailable. (...)"
Login through the web is possible.
The log is unfortunately rather generic:
16:27:28| Info| === Microsoft Dynamics 365 for Outlook Configuration Wizard logging started: 08.02.2021 16:27:28 === 16:58:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo 16:58:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAllCRMOrgsInOutlookProfile 16:58:26| Info| Logon mapi store 16:58:26| Info| Logon admin service 16:58:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds 16:58:26| Info| Query all rows in msg service table 16:58:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds 16:58:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded 16:58:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded 16:58:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo 16:58:29|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Terminate 16:58:29| Info| Exit code: Default 16:58:29|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Terminate 16:58:29| Info| === Microsoft Dynamics 365 for Outlook Configuration Wizard logging stopped: 08.02.2021 16:58:29 === 16:58:34| Info| === Microsoft Dynamics 365 for Outlook Configuration Wizard logging started: 08.02.2021 16:58:34 === 16:58:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize 16:58:34| Info| Client Configuration Wizard Version : 9.0.0002.0426 16:58:34| Info| Client Configuration Wizard LanguageID : 1033 16:58:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized 16:58:34| Info| Query all rows in profile table 16:58:34| Info| Outlook is initialized 16:58:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized 16:58:34| Info| Client Configuration Wizard Running Mode : Normal 16:58:34| Info| Configuration file Type : OnPremise. 16:58:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo 16:58:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAllCRMOrgsInOutlookProfile 16:58:34| Info| Logon mapi store 16:58:34| Info| Logon admin service 16:58:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds 16:58:34| Info| Query all rows in msg service table 16:58:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds 16:58:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded 16:58:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded 16:58:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo 16:58:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm..ctor 16:58:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm..ctor 16:58:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData 16:58:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls 16:58:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls 16:58:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData 16:58:41|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._serverUrlConnectButton_Click 16:58:41|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection 16:58:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection 16:58:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._serverUrlConnectButton_Click 16:58:41|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.RunEnvironmentDiagnostics 16:58:41|Verbose| Method entry: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.DiagnosticEngine.Run(Environment) 16:58:41|Verbose| Method entry: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.LocalTimeDiagnostic.ExecuteInternal 16:58:41| Info| Current UTC date/time from windows time server on the internet: 02/08/2021 15:58:44 16:58:41| Info| Client UTC Date/Time: 02/08/2021 15:58:41 16:58:41| Info| Difference (in minutes) between client time and actual time: 0.0577248033333333 16:58:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.LocalTimeDiagnostic.ExecuteInternal 16:58:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.DiagnosticEngine.Run(Environment) 16:58:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.RunEnvironmentDiagnostics 16:59:00| Info| Fill organization comboBox with server information. 16:59:00|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._selectOrganizationButton_Click 16:59:00|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._selectOrganizationButton_Click 16:59:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerInfo.RunServerDiagnostics 16:59:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.DiagnosticEngine.Run(CrmServer) 16:59:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.UserLicenseDiagnostic.ExecuteInternal 16:59:01|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.UserLicenseDiagnostic.ExecuteInternal 16:59:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.ClientCompatibilityDiagnostic.ExecuteInternal 16:59:01| Info| Client Compatibility result: -2147203823 16:59:01|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.ClientCompatibilityDiagnostic.ExecuteInternal 16:59:01|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.DiagnosticEngine.Run(CrmServer) 16:59:01| Error| Exception : Server was unable to process request. bei Microsoft.Crm.Application.Outlook.Config.ServerInfo.RunServerDiagnostics() bei Microsoft.Crm.Application.Outlook.Config.ServerInfo.LoadUserInfo(IClientAuthProvider`1 orgAuthProvider) bei Microsoft.Crm.Application.Outlook.Config.ServerInfo.Initialize(Uri discoveryUri, OrganizationDetail selectedOrg, String displayName, Boolean isPrimary, IClientAuthProvider`1 authenticatedProvider) bei Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadDataToServerInfo() bei Microsoft.Crm.Application.Outlook.Config.ServerForm.b__4_3(Object sender, DoWorkEventArgs e) bei System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e) bei System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument) 16:59:01| Error| Dynamic Help Link: http://go.microsoft.com/fwlink/?LinkID=398563&lcid=409&cv=9.0.2.426&opsys=10.0.18363.0&cid=1114df8e-180e-48b4-9a6a-9bbf280b8e82&client=Outlook&error=Microsoft.Crm.CrmException:80044511&method=RunServerDiagnostics&st= bei Microsoft.Crm.Application.Outlook.Config.ServerInfo.RunServerDiagnostics() bei Microsoft.Crm.Application.Outlook.Config.ServerInfo.LoadUserInfo(IClientAuthProvider`1 orgAuthProvider) bei Microsoft.Crm.Application.Outlook.Config.ServerInfo.Initialize(Uri discoveryUri, OrganizationDetail selectedOrg, String displayName, Boolean isPrimary, IClientAuthProvider`1 authenticatedProvider) bei Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadDataToServerInfo() bei Microsoft.Crm.Application.Outlook.Config.ServerForm.b__4_3(Object sender, DoWorkEventArgs e) bei System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e) bei System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)&orgType=CRM Online
Is that a known error? Are there any workarounds?
I'm rather clueless at this point.
Thanks in advance!