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Dynamics 365 Community / Forums / Customer experience | Sales, Customer Insights,... / Dynamics for Outlook -...
Customer experience | Sales, Customer Insights,...
Suggested answer

Dynamics for Outlook - Cannot connect

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Posted on by Michael.Berlin 5

Hi!

Currently I'm unable to connect to Dynamics 365 (online) with Outlook.

Whenever I click the "Configure Microsoft Dynamics 365 for Outlook" button I get the following error: "There is a problem communicating with the Microsoft Dynamics 365 server. The server might be unavailable. (...)"

Login through the web is possible.

The log is unfortunately rather generic:

16:27:28|   Info| === Microsoft Dynamics 365 for Outlook Configuration Wizard logging started: 08.02.2021 16:27:28 ===
16:58:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
16:58:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAllCRMOrgsInOutlookProfile
16:58:26|   Info| Logon mapi store
16:58:26|   Info| Logon admin service
16:58:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
16:58:26|   Info| Query all rows in msg service table
16:58:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
16:58:26|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
16:58:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
16:58:26|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
16:58:29|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Terminate
16:58:29|   Info| Exit code: Default
16:58:29|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Terminate
16:58:29|   Info| === Microsoft Dynamics 365 for Outlook Configuration Wizard logging stopped: 08.02.2021 16:58:29 ===
16:58:34|   Info| === Microsoft Dynamics 365 for Outlook Configuration Wizard logging started: 08.02.2021 16:58:34 ===
16:58:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ClientConfig.Initialize
16:58:34|   Info| Client Configuration Wizard Version      : 9.0.0002.0426
16:58:34|   Info| Client Configuration Wizard LanguageID   : 1033
16:58:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
16:58:34|   Info| Query all rows in profile table
16:58:34|   Info| Outlook is  initialized
16:58:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.Validator.IsOutlookInitialized
16:58:34|   Info| Client Configuration Wizard Running Mode : Normal
16:58:34|   Info| Configuration file Type : OnPremise.
16:58:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
16:58:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetAllCRMOrgsInOutlookProfile
16:58:34|   Info| Logon mapi store
16:58:34|   Info| Logon admin service
16:58:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
16:58:34|   Info| Query all rows in msg service table
16:58:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.OutlookCRMDatastoreInstaller.GetServiceIds
16:58:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
16:58:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.CleanUpDatastoreIfNeeded
16:58:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ConfigInfo.ConfigInfo
16:58:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm..ctor
16:58:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm..ctor
16:58:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
16:58:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
16:58:34|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadAvailableUrls
16:58:34|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.SetUIData
16:58:41|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._serverUrlConnectButton_Click
16:58:41|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
16:58:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.TestConnection
16:58:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._serverUrlConnectButton_Click
16:58:41|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm.RunEnvironmentDiagnostics
16:58:41|Verbose| Method entry: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.DiagnosticEngine.Run(Environment)
16:58:41|Verbose| Method entry: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.LocalTimeDiagnostic.ExecuteInternal
16:58:41|   Info| Current UTC date/time from windows time server on the internet: 02/08/2021 15:58:44
16:58:41|   Info| Client UTC Date/Time: 02/08/2021 15:58:41
16:58:41|   Info| Difference (in minutes) between client time and actual time: 0.0577248033333333
16:58:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.LocalTimeDiagnostic.ExecuteInternal
16:58:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.DiagnosticEngine.Run(Environment)
16:58:41|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm.RunEnvironmentDiagnostics
16:59:00|   Info| Fill organization comboBox with server information.
16:59:00|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerForm._selectOrganizationButton_Click
16:59:00|Verbose| Method exit: Microsoft.Crm.Application.Outlook.Config.ServerForm._selectOrganizationButton_Click
16:59:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.Config.ServerInfo.RunServerDiagnostics
16:59:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.DiagnosticEngine.Run(CrmServer)
16:59:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.UserLicenseDiagnostic.ExecuteInternal
16:59:01|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.UserLicenseDiagnostic.ExecuteInternal
16:59:01|Verbose| Method entry: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.ClientCompatibilityDiagnostic.ExecuteInternal
16:59:01|   Info| Client Compatibility result: -2147203823
16:59:01|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.ClientCompatibilityDiagnostic.ExecuteInternal
16:59:01|Verbose| Method exit: Microsoft.Crm.Application.Outlook.ConfigDiagnostics.DiagnosticEngine.Run(CrmServer)
16:59:01|  Error| Exception : Server was unable to process request.    bei Microsoft.Crm.Application.Outlook.Config.ServerInfo.RunServerDiagnostics()
   bei Microsoft.Crm.Application.Outlook.Config.ServerInfo.LoadUserInfo(IClientAuthProvider`1 orgAuthProvider)
   bei Microsoft.Crm.Application.Outlook.Config.ServerInfo.Initialize(Uri discoveryUri, OrganizationDetail selectedOrg, String displayName, Boolean isPrimary, IClientAuthProvider`1 authenticatedProvider)
   bei Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadDataToServerInfo()
   bei Microsoft.Crm.Application.Outlook.Config.ServerForm.b__4_3(Object sender, DoWorkEventArgs e)
   bei System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
   bei System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)
16:59:01|  Error| Dynamic Help Link: http://go.microsoft.com/fwlink/?LinkID=398563&lcid=409&cv=9.0.2.426&opsys=10.0.18363.0&cid=1114df8e-180e-48b4-9a6a-9bbf280b8e82&client=Outlook&error=Microsoft.Crm.CrmException:80044511&method=RunServerDiagnostics&st=   bei Microsoft.Crm.Application.Outlook.Config.ServerInfo.RunServerDiagnostics()
   bei Microsoft.Crm.Application.Outlook.Config.ServerInfo.LoadUserInfo(IClientAuthProvider`1 orgAuthProvider)
   bei Microsoft.Crm.Application.Outlook.Config.ServerInfo.Initialize(Uri discoveryUri, OrganizationDetail selectedOrg, String displayName, Boolean isPrimary, IClientAuthProvider`1 authenticatedProvider)
   bei Microsoft.Crm.Application.Outlook.Config.ServerForm.LoadDataToServerInfo()
   bei Microsoft.Crm.Application.Outlook.Config.ServerForm.b__4_3(Object sender, DoWorkEventArgs e)
   bei System.ComponentModel.BackgroundWorker.OnDoWork(DoWorkEventArgs e)
   bei System.ComponentModel.BackgroundWorker.WorkerThreadStart(Object argument)&orgType=CRM Online

Is that a known error? Are there any workarounds?

I'm rather clueless at this point.

Thanks in advance!

  • Suggested answer
    Tyson Bosse Profile Picture
    Tyson Bosse on at
    RE: Dynamics for Outlook - Cannot connect

    Hello Michael,

    The Dynamics Outlook Client has been deprecated for Dynamics Online as of 1/15/2021. The original deprecation was supposed to be back in October 2020, but was fully shut off on January 15th:

    community.dynamics.com/.../announcing-the-deprecation-of-the-dynamics-365-for-outlook-com-add-in

    The connection will no longer succeed as the endpoint has been shut off. Moving forward, you would want to transition to the new Dynamics 365 App for outlook:

    user guide: docs.microsoft.com/.../dynamics-365-app-outlook-user-s-guide

    how to deploy: docs.microsoft.com/.../deploy-dynamics-365-app-for-outlook

    Thanks,

    Tyson

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