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Hi Sheershendu,
There is no difference between "Create queue item" and "Add to queue", they do same settings in workflow.
For one case that not add to any queue in the previous, they create queue items firstly and then add them to the queue.
For the case has added to one queue, they just move the queue item form one queue to another queue.
Create Record -> Queue Item
Perform Action -> AddToQueue:
Test:
(1) one case has added to one queue.
For example, I have a case, which has added to support1 queue.
then run workflow.
(2)one case has not added to any queue.
Regards,
Leah Ju
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Hi Sheershendu,
These are two separate message - Create and AddToQueue - which does almost the same thing.
When an item is added for the first time to a queue then both AddToQueue and Create gets triggered.
But when an existing item is moved from one queue to another then only AddToQueue is triggered.
Thanks,
Prateek
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