Hello community,
It's a bit confusing when to use Teams, Org Units, Territories, Postal Codes etc to divide the Field Service business. Because our Field Service team works mostly in Org units and most of the data displayed should be driven by that. Today Org Unit are ORG visible by security role.
My thought is, what should we use to separate the Field Service Business in the best possible way? Since it will mean that it will affect every view, schedule board, booking and so on, it will be time consuming and would be important to take the right decision here.
For e.g Org Units, then we need to create a relationship to BU to make it restricted by BU level and add some additional js scripts for the "hiding" of the Org units only the the BU related country, then maybe a relationship is also needed to the User table since it's only now connected to Bookable Resource, but both Resources & Dispatcher works in the same Unit so to say and should quickly see their related data.
Any thoughts on how to solve this in a good way? I think one table to divide is enough, doing multiple just really confuses everyone.
Thanks for your input!
