Printing checks are now offset

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Posted on by Richard Wheeler

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Suddenly after years of printing checks I have a client with this one workstation that the printing on the checks is now offset. The type starts 1/2 too high and 1/4 too far to the right. It is almost as if the paper size has changed to A4 from letter. I have checked the paper size on all her printers and they are all set to letter. All printers are network printers and the print drivers are the same for all workstations. I have checked her regional settings and it is US. They are on GP 2018 R2 and this problem began about two weeks ago. I have checked all I can check. Does anyone have anything other ideas on what else I can check?

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Richard Wheeler 75,788 Moderator on at

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RE: Printing checks are now offset

It was worse than that. They had installed a virtual printer for their document management needs. This was a European product. When it installed it installed with paper type A4. She had set her default Windows printer to this printer. When GP fired up it picked up this default printer. Even though she directed the checks to go to a physical printer somehow this A4 paper type got involved and messed up the alignment of the checks. Setting the physical printer in W10 back to being the default printer solved this quandary.
Shirley McCutcheon 159 on at

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RE: Printing checks are now offset

Have you checked her dex.ini file to see if it has a line in it for PRNTALGN. Once a user changes the print alignment for any form, this line doesn't go away but must be changed to almost zero or deleted.