Good morning,
When the omnichannel chatbot Widget opens it connects directly to an agent and bypasses the PVA chat that is in place. I have two other environments that are working correctly. Workstream users and queue are set up the same. The only thing different is this that I don't see in the other environments, highlighted in yellow. We are not using voice in any environments.
Thanks
Hi LBroward,
Have you checked the transfer to agent in your Authoring canvas?
https://learn.microsoft.com/en-us/power-virtual-agents/advanced-hand-off
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