News and Announcements icon

Dynamics 365 CommunityForums Service | Customer Service, Contact Center, Fie... Technician work time p...

Service | Customer Service, Contact Center, Fie...

Answered

Technician work time payment if booking was done partly in normal working hours, but partly in non working time

(0) Share

Report

Report

Posted on by Artjom Shulgin

35

For example technician normal working hours is setup from 9:00 to 18:00 (other time is overtime).

Technician was travelling to the object from 17:00 to 18:30, then working in the object from 18:30 to 19:30.
QUESTION1: In this case booking journal will looks as below?
17:00-18:00 Travel
18:00-19:30 Overtime

Technician was travelling to the object from 16:00 to 17:00, then working in the object from 17:00 to 19:00.
QUESTION2: In this case booking journal will looks as below?
16:00-17:00 Travel
17:00-18:00 Working Hours
18:00-19:30 Overtime

All responses Img

All responses (2)

Answers Img

Answers (1)

Artjom Shulgin 35 on at

Like (0)

Report

RE: Technician work time payment if booking was done partly in normal working hours, but partly in non working time

Thank you for help!
Verified answer

Al Iggs on at

Like (0)

Report

RE: Technician work time payment if booking was done partly in normal working hours, but partly in non working time

Both of your assumptions are correct. Within working hours the journal is split into travel and work, outside working hours everything is considered overtime. (ignoring business closure here....)

Helpful resources

Quick Links

Leaderboard

#1

André Arnaud de Cal... 291,269 Super User 2024 Season 2

#2

Martin Dráb 230,198 Most Valuable Professional

#3

nmaenpaa 101,156

Leaderboard

Featured topics

Product updates

Dynamics 365 release plans