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Service | Customer Service, Contact Center, Fie...
Answered

Technician work time payment if booking was done partly in normal working hours, but partly in non working time

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Posted on by 35

For example technician normal working hours is setup from 9:00 to 18:00 (other time is overtime).

Technician was travelling to the object from 17:00 to 18:30, then working in the object from 18:30 to 19:30.
QUESTION1: In this case booking journal will looks as below?
17:00-18:00 Travel
18:00-19:30 Overtime

Technician was travelling to the object from 16:00 to 17:00, then working in the object from 17:00 to 19:00.
QUESTION2: In this case booking journal will looks as below?
16:00-17:00 Travel
17:00-18:00 Working Hours
18:00-19:30 Overtime

I have the same question (0)
  • Artjom Shulgin Profile Picture
    35 on at
    RE: Technician work time payment if booking was done partly in normal working hours, but partly in non working time

    Thank you for help!

  • Verified answer
    Al Iggs Profile Picture
    on at
    RE: Technician work time payment if booking was done partly in normal working hours, but partly in non working time

    Both of your assumptions are correct. Within working hours the journal is split into travel and work, outside working hours everything is considered overtime. (ignoring business closure here....)

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