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BC mobile app - Android

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Posted on by SK-23020807-0

Hi,
Since this morning, I’ve been experiencing a problem logging in to the Business Central mobile app. Whenever I try to log in, I receive the message “Something went wrong…”.

I’ve tested this with different users and different environments, but the issue persists in all cases. Has anyone else experienced this issue?

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YUN ZHU 101,995 Super User 2026 Season 1 on at

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I just tested it on a customer's tablet and it works fine. Here is its version number.

Version: US Business Central 27.3 (Platform 27.0.45063.0 + Application 27.3.44313.46026)

Thanks.

ZHU

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OussamaSabbouh 17,730 Super User 2026 Season 1 on at

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Hello,

If the Business Central mobile app suddenly shows “Something went wrong…” for all users and environments, it’s usually not a user setup issue but either a Microsoft service incident (check Microsoft 365 Admin Center → Health → Service health), an authentication problem with Entra ID (test web login, check Conditional Access/MFA changes), or a mobile app issue (update the app, clear cache, or reinstall). If web login also fails, it’s likely a tenant/service problem; if only mobile fails, focus on device policies or app version.

Regards,
Oussama Sabbouh

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SK-23020807-0 25 on at

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Thanks, but we still have the same issue. It is Serbian environment W1 27.4 (platform 27.0.45771.0 + Application 27.4.45366.46289)

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SK-23020807-0 25 on at

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Hi,

Web login works; the issue occurs only in the mobile app. The issue is same for all users and environments.
We tested on multiple devices with different Android versions, also tried reinstalling the app and clearing the cache. The same issue occurs across three different tenants.

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MS-03120953-0 493 on at

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HI,

Try using Business Central in your mobile browser (like Chrome) via https://businesscentral.dynamics.com

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MS-03120953-0 493 on at

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Check if your IT team recently enabled a Conditional Access policy

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SK-23020807-0 25 on at

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Thanks. It works in the mobile browser, but it is almost unusable for daily work. The latest testing showed that the app works for BC version 27.3, but not for 27.4.

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