Cannot select a channel or a hierarchy in retail reports - "we didn't find anything to show here".

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Posted on by JD-02041707-0

Hello,

I am having exactly the same issue as the one mentionned here: https://community.dynamics.com/forums/thread/details/?threadid=5dd45720-1d0d-40db-b17e-aff00fc51ad4.

When trying to execute retail reports such as the "top customers report", I cannot select any channel nor hierarchy. The setup looks find after check.

I can see it has not been solved in the forum, has someone found a solution to this error ?

Thanks in advance

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Dynamics 365 Supply Chain Management

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S Gopi Krishna 570 on at

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Cannot select a channel or a hierarchy in retail reports - "we didn't find anything to show here".

Hello @JD-02041707-0, Good to know that the issue is resolved, could you please mark my previous response as 'Verified answer' so it will be helpful for other users who are facing similar issue. Thanks

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JD-02041707-0 11 on at

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Cannot select a channel or a hierarchy in retail reports - "we didn't find anything to show here".

Hi, thank you very much for your answer. You are right, the solution was simply to publish the hierarchy.

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S Gopi Krishna 570 on at

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Cannot select a channel or a hierarchy in retail reports - "we didn't find anything to show here".

It seems the organization hierarchy was not set up. Ensure you create an organization hierarchy with the appropriate purpose i.e. 'Retail Reporting', and also include the retail and online channels. Once published, you should see these channels appearing when generating reports.

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