Announcements
No record found.
Hi guys
I tried to create a new queue with an email adress, if I create on "record creation and update rules" this is what I will get:
"One of the scripts for this record has caused an error. For more details, download the log file.Cannot read property 'JSTypes' of undefinedSession Id: 08bae24c-f3f2-4d54-a7bb-50fdccfae30aCorrelation Id: 1b67dccf-3faa-4bcd-abaf-6aac860fa33dEvent Name: onloadWeb Resource Name: ConvertRule_main_system_library.jsSolution Name: SystemPublisher Name: MicrosoftCorporationTime: Thu Dec 03 2020 14:59:26 GMT+0100 (Mitteleuropäische Normalzeit)Download Log File"
HI Dominic86,
Are you have created queue in the queue entity with email address?
If not, you can refer following link to create queue with email address:
https://d365demystified.com/2020/01/15/create-a-support-queue-in-dynamics-365-crm/
then you can use the queue in the ‘record creation and update rules’ form.
Maybe you can use original old interface to set it if the new form you can’t work.
Go settings > Service management > Automatic Record Creation and Update Rules.
https://carldesouza.com/dynamics-365-record-creation-update-rules-email-case/
Regards,
Leah Ju
Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365 Forums.
Hello,
From the error description it seems that error in your Js code, you are trying to access ‘JsTypes’ property of an object which is undefined.
Can you share your code to further investigate what the issue is?
Signed, Sealed and Delivered.
Don't forget to help the community by Verifying the answer and Like it if your question has been answered. It will let others know that the topic has verified answer.
Thanks & Regards,
Ankit Shah(MCT-Microsoft Certified Trainer)
Follow/Connect 101 on below
LinkedIn:- https://linkedin.com/in/dynamicpower101/
Twitter:- https://twitter.com/Dynamicpower101
Facebook:- https://facebook.com/DynamicPower101/
Telegram:- https://t.me/dynamicpower101
Medium:- https://medium.com/dynamicpower101
Hello Ankit,
Well the Code is in the first message I wrote about the Issue.
I access the Queue with the advanced settings and then go to queue and then i created the new queue. if I want to click on the create rule and update rules it opens a new window with a new layout and showing the error message of the script error.
Hello Leah Ju,
Thank you for your answer. Well I did it like this on my test enviroment and dev enviroment, and It worked smoothly.
on my productive enviroment it didn't worked so well -
I went to advanced settings, queue and created a new queue - first i created the dedicated email address and approved it.
then I wanted to create the automatic record creation and update rules but it failed due to the script error because dynamics opened a new window with the same layout as in the normal enviroment but not as in the advanced settings.
I have no idea why this happened.
Hello Team,
I am experiencing the same issue in my D365 Environment. Is there any known solution for this.
Quick response would be little helpful.
Thanks in Advance!!!
Pls refer this thread,
https://community.dynamics.com/365/customerservice/f/dynamics-365-for-customer-service-forum/400783/issues-with-loading-record-creation-and-update-rule-form
I hope it helps,Thanks.Please mark as verified if the answer is helpful. Welcome to join hot discussions in Dynamics 365.
Under review
Thank you for your reply! To ensure a great experience for everyone, your content is awaiting approval by our Community Managers. Please check back later.
Congratulations to our 2026 Super Stars!
Thanks to all of our 2025 Community Spotlight stars!
These are the community rock stars!
Stay up to date on forum activity by subscribing.
NeerajPawar 31
Tom_Gioielli 19 Super User 2026 Season 1
11manish 16
