Hi,
I have a cloud flow set up that sends an SMS message to a designated phone number when a customer sends a text to our main Support phone.
My SMS channel has operating hours set, 8-8*7
How can I access theSE operating hours from within my cloud flow, so as to send a reply SMS message to the customer when outside of those operating hours?
Thanks
Steve
Hi Steve Pillar,
Thanks for sharing your solution and it would benefit to Community.
I've managed to answer my own question (sort of). I gave up on trying to retrieve the operating hours
Instead, within my cloud flow I compared the current time to hard-coded start and end office hours and sent an appropriate message in each case.
**Correction to above**
I can see that there is an automated message sent to the user, to tell them that the current time is outside operating hours. This is set up in Omnichannel Adminstration.
I then want to send an appropriate message onto the designated phone (support team member) to tell them what has happened, to prepare them to respond back to the customer when they are able.
How can I pick up in my cloud flow that that automated message has been sent?
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