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Dynamics 365 Community / Forums / Service | Customer Service, Contact Center, Fie... / Work Order not auto ge...
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Work Order not auto generating from Agreement

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Posted on by AidanM 50

Hi All,

We seem to be having an issue with Work Orders not automatically generating from Agreement Booking Dates. 


We have a Agreement Booking Date for the 1st November 2020 and the field "Generate Work Order Days In Advance" is set to 67 with "Auto Generate Work Order" set to Yes. 

The workflow "Field Service - Generate Work Order for Agreement Booking Date" runs but is stuck on "Waiting For Event" - However if I select the Agreement Booking Date and click "Generate Work Order" the workflow runs successfully.

Any suggestions?


Thanks,

 

  • Suggested answer
    dian74 Profile Picture
    dian74 2,475 Most Valuable Professional on at
    RE: Work Order not auto generating from Agreement

    The comment above to check processes/workflows in D365 is incorrect. The logic has been moved to Power Automate a while ago. I've had this happen as well. Try locating the power automate flow in your environment by navigating to make.powerautomate.com/ (make sure you are in the correct environment) and open the default solution. Open the flow called 'Field Service - Flow - Generate Work Order for Agreement Booking Date'. Turn it off, and after a few seconds turn it back on. This fixed it for me.

    PLEASE MARK THIS ANSWER AS VERIFIED IF HELPFUL.

  • Las Catalinas Profile Picture
    Las Catalinas 25 on at
    RE: Work Order not auto generating from Agreement

    Not, I the workflow its ok, or I can not debug

  • Suggested answer
    Abdul Wahab Profile Picture
    Abdul Wahab 12,070 Super User 2024 Season 1 on at
    RE: Work Order not auto generating from Agreement

    Hi AidanM & Las Catalinas,

    Can you please check this workflow: Field Service - Generate Work Order for Agreement Booking Date? This is the workflow responsible for this purpose

    If I answer your question then please mark it as verified.

    Let me know if I can provide you with more details.

    Thanks
    Regards,

    Abdul Wahab
    Power Platform/Customer Engagement Developer/Lead/Solution Architecture/Project Manager
    Direct/WhatsApp:+923323281237
    E-mail: abdulwahabubit@outlook.com
    Skype: abdul.wahabubit
    Linkedin: www.linkedin.com/.../

  • Las Catalinas Profile Picture
    Las Catalinas 25 on at
    RE: Work Order not auto generating from Agreement

    Hi, I have same problem, but if I select the agreement booking date and click "Generate Work Order" the workflow dont make the Work order. Y give administrator role to user to test it, nothing Happened.

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