Get back deleted sales order - AX 2012

(0) Share

Report

Posted on by vnpeace

2,565

Hello Sir/Madame, Users deleted an invoiced Sales Order, how to get it back, I cannot find this deleted SO anywhere. (after this happens, I just turn on option to BLOCK deleting invoice Sales Order) Thank you so much for your help!

*This post is locked for comments

I have the same question (0)

All responses (10)

Answers (1)

Verified answer

Dan Emreus 1,162 on at

Like (0)

Report

Look in the form "Voided sales orders" that can be found under Sales and marketing/Inquiries/History/Vodided sales orders. I am not sure that you are able to get it back.

/Dan

Was this reply helpful? Yes No
Suggested answer

André Arnaud de Cal... 301,075 Super User 2025 Season 2 on at

Like (0)

Report

Hi Paul,

If the parameter 'Mark order as voided' is enabled in the Accounts receivable parameters, you can find the deleted order in the form as mentioned by Dan.

But there is no functional support to get the sales order back in the original tables.

In fact the history tables contains sent Confirmations, Packing slips and Invoices. Standard AX does not have then need to keep the orders in the system forever. It is possible (and recommended) to clean up older Sales orders as the posted history is in the system.

Was this reply helpful? Yes No
Suggested answer

vnpeace 2,565 on at

Like (0)

Report

Thank you DAN & ANDRE!

I did turn on the option "Mark Order As Voided" and I can now find it in the Voided Sales Order form.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Hi Paul,

where is the option to BLOCK deleting invoiced Sales Order?

Thanks

Anna

Was this reply helpful? Yes No
Suggested answer

Sohaib Cheema 49,438 User Group Leader on at

Like (0)

Report

Hello Anna,

kindly uncheck following parameter:-

Accounts receivable parameters >>Updates>> Invoice >> Delete order after invoicing

Was this reply helpful? Yes No
Suggested answer

Guy Terry 28,924 Moderator on at

Like (0)

Report

Hi Anna,

To stop users manually deleting invoiced sales orders, you'd want to look at the 'Safety level of invoiced orders' parameter, which you can see in Sohaib's screenshot above.

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

Got it Thank you !!!

Was this reply helpful? Yes No
Muhammad Yousaf 1,339 on at

Like (0)

Report

And how to know about the user, who deleted that sales order, is there way

i can see all voided sales orders, but what about the user information, we need to know who deleted that sales order

Was this reply helpful? Yes No
Sohaib Cheema 49,438 User Group Leader on at

Like (0)

Report

Hi Muhammad Yousaf,

you can enable 'Created by' for table SalesTableDelete

Note: this will work only for future records

Was this reply helpful? Yes No
Community Member on at

Like (0)

Report

you can see who deleted (or created/updated) a sales order using the Transaction log (Sales and marketing/Inquiries/Transaction log) even after it has been deleted.

Was this reply helpful? Yes No