Get back deleted sales order - AX 2012

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Posted on by vnpeace

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Hello Sir/Madame, Users deleted an invoiced Sales Order, how to get it back, I cannot find this deleted SO anywhere. (after this happens, I just turn on option to BLOCK deleting invoice Sales Order) Thank you so much for your help!

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Dan Emreus 1,162 on at

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Look in the form "Voided sales orders" that can be found under Sales and marketing/Inquiries/History/Vodided sales orders. I am not sure that you are able to get it back.

/Dan

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André Arnaud de Cal... 305,849 Super User 2026 Season 1 on at

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Hi Paul,

If the parameter 'Mark order as voided' is enabled in the Accounts receivable parameters, you can find the deleted order in the form as mentioned by Dan.

But there is no functional support to get the sales order back in the original tables.

In fact the history tables contains sent Confirmations, Packing slips and Invoices. Standard AX does not have then need to keep the orders in the system forever. It is possible (and recommended) to clean up older Sales orders as the posted history is in the system.

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vnpeace 2,565 on at

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Thank you DAN & ANDRE!

I did turn on the option "Mark Order As Voided" and I can now find it in the Voided Sales Order form.

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Hi Paul,

where is the option to BLOCK deleting invoiced Sales Order?

Thanks

Anna

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Sohaib Cheema 49,668 Super User 2026 Season 1 on at

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Hello Anna,

kindly uncheck following parameter:-

Accounts receivable parameters >>Updates>> Invoice >> Delete order after invoicing

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Guy Terry 29,013 Moderator on at

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Hi Anna,

To stop users manually deleting invoiced sales orders, you'd want to look at the 'Safety level of invoiced orders' parameter, which you can see in Sohaib's screenshot above.

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Got it Thank you !!!

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Muhammad Yousaf 1,339 on at

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And how to know about the user, who deleted that sales order, is there way

i can see all voided sales orders, but what about the user information, we need to know who deleted that sales order

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Sohaib Cheema 49,668 Super User 2026 Season 1 on at

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Hi Muhammad Yousaf,

you can enable 'Created by' for table SalesTableDelete

Note: this will work only for future records

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you can see who deleted (or created/updated) a sales order using the Transaction log (Sales and marketing/Inquiries/Transaction log) even after it has been deleted.

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