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Microsoft Dynamics GP (Archived)

Problem applying Credit Note

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Posted on by 170

Good morning, need help with this message: the selected document may be damaged. Cc generate the key file again to correct

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    Mahmoud Saadi Profile Picture
    32,738 on at

    I am not sure whether we are talking about payable or receivable in here, in bother cases we may have corrupted document number in the key file table. A preliminary resolution starts with running "Checklinks" for the selected module (either payable or receivable) and a reconcile. Most importantly, check links.

    I have seen several GP experts usually deleting the key file (RM00400 or PM00400), then running check links to rebuild the keys properly. Anyway, don't go through this step for now. Just run the check links and keep us informed

    Your feedback is highly appreciated, 

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