We are getting bellow error while installing Retail HQ component.
Error:
The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2337.
Installer package that we used to install the component is fine but not able to figure out what exactly causing the issue.
We have tried restarting the server, mounting the ISO file to the server but no luck.
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I figured out bellow error from RetailHQsetup log file.
MSI (s) (A4:28) [12:15:24:284]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 2337
DEBUG: Error 2337: Could not close file: Microsoft.Dynamics.Retail.StoreConnect.Request.AXHandler.AX5POSBackCompatibility.dll GetLastError: 0
MSI (s) (A4:28) [12:15:30:826]: Note: 1: 2205 2: 3: Error
MSI (s) (A4:28) [12:15:30:826]: Note: 1: 2228 2: 3: Error 4: SELECT `Message` FROM `Error` WHERE `Error` = 1709
MSI (s) (A4:28) [12:15:30:826]: Product: Microsoft Dynamics AX for Retail Headquarters (64 bit) -- The installer has encountered an unexpected error installing this package. This may indicate a problem with this package. The error code is 2337. The arguments are: 0, Microsoft.Dynamics.Retail.StoreConnect.Request.AXHandler.AX5POSBackCompatibility.dll,
Please help us to resolve this issue.
Regards,
Vinod Bhandari
