Mekorma check registration

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We are use Microsoft Dynamics 2016 with the added third party software Mekorma for printing checks. Our user from time to time will get a error message when they try to print a check that said "You can not use this feature until Mekorma is registered." even though the product is registered. I have had the user log off and back in again and then it works, any ideas what causes this message to popup?

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Beat Bucher GP Gee... 28,061 Moderator on at

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Hi,

Which version of Mekorma MICR are you using ? what build ?

What is your GP build / release? How does the user access the GP client ? is this a local install or accessed thru Citrix/RDP ?

Thanks for providing more details.

PS: what is the product status in the Mekorma Registration window ?

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L Vail 65,271 on at

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Hi,

I have had this happen with one of my clients as well. Be sure you are using the latest build of the Mekorma product. I think the latest build for 2016 is 058

Leslie

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We are using 2016b001 for Mekorma and GP 16b0439 and users access GP through Citrix xenapps.

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Beat Bucher GP Gee... 28,061 Moderator on at

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I strongly suggest that you get the latest build 055 for GP 2016 :

https://www.mekorma.com/support/downloads.aspx

it fixes several issues reported in the past months by users. It is compatible with the latest build of GP 2016 R2(16.00.0552).

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