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Quiet time for SMS in Customer Insights - Journeys

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Posted on by 7
Hi,
 
We are having issues getting quiet time to work for SMS in UAT env. This is the setting we have, but we still got tex messages in the middle of the night: 
Are there any limitations to this in i custom channel?
 
BR
Anna
  • Suggested answer
    meganvwalker Profile Picture
    meganvwalker 1,784 on at
    Quiet time for SMS in Customer Insights - Journeys
    Hi Anna,
     
    Also, I don't want to make assumptions, so just a reminder to make sure your text messages have quiet times applied to them in the Journey. If you set Quiet Times on your Compliance Profile record, then the settings should show up on your Journey automatically. Otherwise, you would need to manually add them to each text or email in your Journey. 
     
     
  • Suggested answer
    meganvwalker Profile Picture
    meganvwalker 1,784 on at
    Quiet time for SMS in Customer Insights - Journeys
    Hi Anna, 
     
    I would try adjusting your quiet times a little bit. As per the notes on the screenshot, To set an overnight quiet time, you need to set the afternoon and morning times separately. For example, 6:00PM to 12:00AM and 12:00AM to 7:00AM each day. Your image doesn't show that, instead it shows 5 PM to 8 AM which I wouldn't have expected to work. Instead, try something like this and see if that helps. 
     
     
     
  • Quiet time for SMS in Customer Insights - Journeys
    Hi Dengaling Li,
     
    I know how it is supposed to work, but it doesn't. It still sends messages during our quiet time.
    My questions are: 
    1.  Are there any limitations to this in a custom channel?
    2. Does quiet time not work with SMS (text messages)?
    I have raised a ticket with Microsoft.
     
    BR
    Anna
  • Dengliang Li Profile Picture
    Dengliang Li on at
    Quiet time for SMS in Customer Insights - Journeys
    Hi,
     
    According to the official documentation.
    The Quiet Time feature is used to configure specific times when messages won't send to customers, as opposed to times when messages won't be received.
     
    If my answer was helpful, please click Like, and if it solved your problem, please mark it as verified to help other community members find more.
    If you have further questions, please feel free to contact me .
     
    Best Regards,
    Dengliang Li
     
     

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