We just migrated from FieldOne Sky to Field Service (late I know..). Our company has an in house dispatch office and field service technicians for our restaurants. At any given time we have about 1200 open work orders for break/fix, general maintenance, or preventive maintenance at our ~110 stores. Technicians may be assigned a work order, put it in progress and at the end of the day put it back in scheduled because the work isn't done. Our old business process had dispatch moving all work orders to the next day by using the schedule board function "move all open jobs to next day" which grabbed any job with a status of accepted or scheduled and dropped it on the destination date. In Field Service, the action "move bookings to different day" does this to a degree. If any work order has been put in progress and moved back to scheduled the actual arrival time prevents the booking from moving to the next day.
We don't use arrival time so is it possible to prevent this field from being updated by a work order being put in progress? Or, is it possible to have the system clear arrival time when a tech changes the status back to scheduled?
