We want all of our incoming emails to a specific email address to automatically create a case. I found the automatic record creation option but it forced you to add a queue.
So it seems you have to manually add an email to the specificed queue for this automatic record creation rule to be in effect.
Is there a way to have emails automatically go to a queue? If not.... is there another way we can make sure a case is created with every incoming email to to a specific email address?
