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Dynamics 365 Community / Forums / Finance | Project Operations, Human Resources, ... / Applied cash receipt
Finance | Project Operations, Human Resources, ...
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Applied cash receipt

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Posted on by BROOK3349 5

Why is the cash receipt amount less than the unapplied amount in the Apply Sales Document?

I tried to void the payment nut it tells me the payment can't be voided.

Categories:
Microsoft Dynamics GP
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  • Suggested answer
    Hokuminaria Profile Picture
    Hokuminaria 2,950 on at

    Hey Brooke,

    This can happen if you unapplied and apply to quickly and the system doesn't have a chance to update the Current Amount. The reason you are not allowed to void is because it is applied.

    What I would first do is try Reconciling Outstanding Document Amounts for the Customer the Cash Receipt is for. This will adjust the Amount Remaining based on what is applied.

    1. Open the Reconcile Receivables Amounts window.
      1. Sales >> Utilities >> Reconcile
    2. Mark the Radial Button 'Outstanding Document Amounts'.
    3. Unmark Reconcile checkbox so we can print the report first and see what changes it will make.
    4. in the from/to for Customer ID, enter the Customer ID.
    5. Click Process.
    6. Print the report.
    7. Review the changes on the report.
    8. if correct, repeat the process but keep the Reconcile Checkbox marked to make the changes.
    9. If it does not work, I would then unapply, run the Reconcile again, then apply it again. 

    I hope this helps!

    Thank you!

    Brandon | Microsoft Support Engineer.

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