Hi All
I have migrated a number of legacy Incidents into D365.
These were migrated with an "Active" state code but now need to be resolved. I
When the Incident is resolved using the UI it creates an incidentresolution and associated activity record.
The incidentresolution record has the following attribution.
| activityid |
activitytypecode |
activitytypecodename |
incidentid |
regardingobjectid |
regardingobjectidtype |
resolutiontypecode |
resolutiontypecodename |
statecode |
statecodename |
statuscode |
statuscodename |
subject |
| |
| <activityguid> |
incidentresolution |
Case Resolution |
<incidentguid> |
<incidentguid> |
incident |
5 |
Problem Solved |
1 |
Completed |
2 |
Closed |
Completed Case |
However, when I create a similar recordset and try to create the incidentresolution record using the ADF Copy Activity I get the following error:
The provided target: 'incident' is not a valid target of field: 'regardingobjectid'.
Valid targets are: 'account;bookableresourcebooking;bookableresourcebookingheader;bulkoperation;campaign;campaignactivity;entitlement;entitlementtemplate;interactionforemail;knowledgearticle;knowledgebaserecord;lead"
What am I missing in order to resolve the D365 incident?
Any help is greatly appreciated.
